Shipping and Returns

MAKARLU welcomes orders from just about anywhere

From Australia to the world.

We ship by Express Post in Australia, and to more than 190 countries by UPS Worldwide Express.

Turnaround and Tracking

All orders are shipped from our facility in Brisbane, Australia, within 1 business day.

Once your order is dispatched you will receive an email with tracking information so you can track the status of your delivery.

Please ensure to provide complete and accurate details (including delivery address and delivery instructions) at the time of placing your order. 

Returns Policy

Purchase with peace of mind thanks to easy returns. 
If you decide your MAKARLU product isn’t right for you, simply let us know within 15 days of receiving your order and you can return it for a refund, less the return shipping cost and any taxes (eg VAT) and import duties that may have been prepaid on your order by MAKARLU.

What happens to returned products? 
Where appropriate, returned products will be throughly cleaned and put to good use in one of our affiliated Pilates studios, gyms, or health clinics.

Delivery damage 
If you think your order has been damaged during transit, please notify us and provide photos within 48 hours of receiving the damaged package.

Incorrect item
If you receive a product that is not what you ordered, please notify us within 48 hours of delivery.

Warranty

MAKARLU products have a one-year guarantee against manufacturing defects. In the event of a manufacturing defect in this period, we will repair or replace the defective part at no additional cost to you. MAKARLU does not accept returns on items damaged by general wear and tear. MAKARLU reserves the right to determine a genuine fault or manufacturing defect in the product.

Shipping Costs

For your peace of mind we are pleased to provide express shipping on all orders, both in Australia and internationally. 

Orders will be charged at a flat rate, or with free shipping on orders over qualifying values. Enter your order details in the Cart to check qualifying values and to update shipping fees.

Australian Deliveries

Australia Post guarantees Express Post delivery will be next business day for items posted on a business day (Monday to Friday). Next business day delivery covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

International Deliveries

We ship with UPS International Express.

It’s fast!  Estimated delivery of 2-4 business days to metropolitan areas of major cities in most countries, only slightly longer for regional areas.

It’s secure!  Delivery door to door (or nearby Post Office) with recipient signature recorded.

It’s trackable!  You’ll receive email updates as your package progresses through its journey.

Import Costs

For some countries, including but not limited to those in the USA, Canada, EU, UK, Nordic countries, Australia, New Zealand, Japan, Chile, Peru, and Mexico—import duties, customs charges and taxes (e.g. VAT) are included in the purchase price.

For any countries where these import costs are not included in the purchase price, a message will display in the checkout ‘local taxes, duties & handling fees excluded’. If any additional import costs are applicable, these must be paid by the customer to local customs on arrival of the order. These costs vary depending on the order value and destination country of the order, we recommend contacting the local customs office or broker for country specific information. Any redelivery of parcels needs to be arranged and paid for by the customer.