Shipping & Returns
Shipping & Returns
MAKARLU welcomes orders from just about anywhere
We ship by Express Post in Australia, and to more than 190 countries by UPS Worldwide Express.
We are pleased to offer free express shipping on orders which include Makarlu Lotus, both in Australia and internationally! All other orders will be charged at a flat rate – enter your shipping address at checkout to update shipping fees.
Turnaround and Tracking
All orders are shipped from our facility in Brisbane (Australia) within 1 business day. Once your order is dispatched you will receive an email with tracking information for you to track the status of your delivery.
Australia Post guarantees Express Post delivery will be next business day for items posted on a business day (Monday to Friday). Next business day delivery covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
*Please note that at time of writing, Australia Post has temporarily suspended their Express Post next business day guarantee. The Express Post service will continue to be their fastest postal delivery option for customers – and they’ll continue to prioritise these deliveries. Parcels just may not be delivered next business day every time. Read the latest COVID-19 service information from Australia Post here.
It’s fast! Estimated delivery of 2-4 business days to metropolitan areas of major cities, only slightly longer for regional areas.
It’s secure! Delivery door to door (or nearby Post Office) with recipient signature recorded.
It’s trackable! You’ll receive email updates as your package progresses through its journey.
Please note that we are still shipping to more than 190 counties worldwide, however certain routes may experience delays due to the dynamic nature of the COVID-19 situation.
For some countries, including but not limited to those in the USA, Canada, EU, UK, Switzerland, Norway, South Africa, Australia, New Zealand, Japan, and Mexico – import duties, customs charges and taxes (e.g. VAT) are included in the purchase price.
For any countries where these import costs are not included in the purchase price, a message will display in the checkout ‘local taxes, duties & handling fees excluded’. If any additional import costs are applicable, these must be paid by the customer to local customs on arrival of the order. These costs vary depending on the value and destination country of the order, we recommend contacting the local customs office or broker for specific information on the country. Any redelivery of parcels needs to be arranged and paid for by the customer.
You must provide complete and accurate details at the time of placing your order. Please ensure you enter the correct delivery address and delivery instructions. If details are incorrect, Makarlu is not obliged to resend the order to the correct address at its own expense.
Larger orders and parcels over 20KG (44LBS)
We’ll ship parcels up to 20kg via Express Post and International Express. For example, 20kg for Makarlu Lotus equates to 12 pairs. We’ll also ship parcels over 20kg – contact us for a competitive rate
Returns & Warranty
Shop with confidence
Hassle-free returns – if you decide your MAKARLU Lotus isn’t right for you, simply let us know within 15 days of receiving your order and you can return it for a 100% refund – we’ll even pay for the return shipping. We want you to have peace of mind when purchasing Lotus, though once you’ve had your hands (and feet, glutes, etc.) on it, we reckon there’s a good chance you won’t want to part!
Delivery damage – if you think your order has been damaged during transit, please notify us and provide photos within 48 hours of receiving the damaged package.
Incorrect item – if you receive a product that is not what you ordered, please notify us within 48 hours of delivery.
Warranty – Makarlu products have a one-year guarantee against manufacturing defects. In the event of a manufacturing defect in this period, we will repair or replace the defective part at no additional cost to you. Makarlu does not accept returns on items damaged by general wear and tear. Makarlu reserves the right to determine a genuine fault or manufacturing defect in the product.
Simply reply to your order confirmation email, or contact us (include your name and order number), this gets the ball rolling on the process which involves us sending a return label for you to ship the product(s) back to us.
1. Please contact us to:
- Advise that you wish to return the product
- Provide relevant details
2. You will be provided with a reply paid return postage label so you can:
- Pack the item/s (original packaging if possible) in a suitable postage satchel or carton
- Print the returns label and securely attach it to the package
3. We will email you to let you know when we have received the product and;
- A replacement will be sent to you via express post, or
- A refund will be applied to the card where payment was taken (please note that your financial institution may take 3-5 working days to clear funds into your bank account)
What happens to returned Lotus?
Used Lotus will be throughly cleaned and then put to good use in one of our affiliated Pilates studios, gyms, or health clinics.