Shipping and Returns
MAKARLU welcomes orders from just about anywhere
From Australia to the world.
We ship by Express Post in Australia, and to more than 190 countries by UPS Worldwide Express.
Turnaround and Tracking
All orders are shipped from our facility in Brisbane, Australia, within 1 business day.
Once your order is dispatched you will receive an email with tracking information so you can track the status of your delivery.
Please ensure to provide complete and accurate details (including delivery address and delivery instructions) at the time of placing your order.
Purchase with peace of mind thanks to easy, hassle-free returns.
If you decide your MAKARLU product isn’t right for you, simply let us know within 15 days of receiving your order and you can return it for a 100% refund, we’ll even pay for the return shipping.
What happens to returned products?
Where appropriate, returned products will be throughly cleaned and put to good use in one of our affiliated Pilates studios, gyms, or health clinics.
If you think your order has been damaged during transit, please notify us and provide photos within 48 hours of receiving the damaged package.
If you receive a product that is not what you ordered, please notify us within 48 hours of delivery.
MAKARLU products have a one-year guarantee against manufacturing defects. In the event of a manufacturing defect in this period, we will repair or replace the defective part at no additional cost to you. MAKARLU does not accept returns on items damaged by general wear and tear. MAKARLU reserves the right to determine a genuine fault or manufacturing defect in the product.
Australia Post guarantees Express Post delivery will be next business day for items posted on a business day (Monday to Friday). Next business day delivery covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
*Please note that at time of writing, Australia Post has temporarily suspended their Express Post next business day guarantee. The Express Post service will continue to be their fastest postal delivery option for customers – and they’ll continue to prioritise these deliveries. Parcels just may not be delivered next business day every time. Read the latest COVID-19 service information from Australia Post here.
It’s fast! Estimated delivery of 2-4 business days to metropolitan areas of major cities, only slightly longer for regional areas.
It’s secure! Delivery door to door (or nearby Post Office) with recipient signature recorded.
It’s trackable! You’ll receive email updates as your package progresses through its journey.
*Please note that we are still shipping to more than 190 counties worldwide, however certain routes may experience delays due to the dynamic nature of the COVID-19 situation.
For some countries, including but not limited to those in the USA, Canada, EU, UK, Nordic countries, Australia, New Zealand, Japan, Chile, Peru, and Mexico—import duties, customs charges and taxes (e.g. VAT) are included in the purchase price.
For any countries where these import costs are not included in the purchase price, a message will display in the checkout ‘local taxes, duties & handling fees excluded’. If any additional import costs are applicable, these must be paid by the customer to local customs on arrival of the order. These costs vary depending on the order value and destination country of the order, we recommend contacting the local customs office or broker for country specific information. Any redelivery of parcels needs to be arranged and paid for by the customer.