Terms & Conditions

Terms & Conditions

Shipping

 

MAKARLU welcomes orders from just about anywhere

We ship by Express Post in Australia, and to more than 190 countries by UPS Worldwide Express.

Free shipping

We are pleased to offer free express shipping on orders which include Makarlu Lotus, both in Australia and internationally! All other orders will be charged at a flat rate – enter your shipping address at checkout to update shipping fees.

Turnaround and Tracking

All orders are shipped from our facility in Brisbane (Australia) within 1 business day. Once your order is dispatched you will receive an email with tracking information for you to track the status of your delivery.

Australian deliveries

Australia Post guarantees Express Post delivery will be next business day for items posted on a business day (Monday to Friday). Next business day delivery covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

*Please note that at time of writing, Australia Post has temporarily suspended their Express Post next business day guarantee. The Express Post service will continue to be their fastest postal delivery option for customers – and they’ll continue to prioritise these deliveries. Parcels just may not be delivered next business day every time. Read the latest COVID-19 service information from Australia Post here.

International deliveries

It’s fast!  Estimated delivery of 2-4 business days to metropolitan areas of major cities, only slightly longer for regional areas.

It’s secure!  Delivery door to door (or nearby Post Office) with recipient signature recorded.

It’s trackable!  You’ll receive email updates as your package progresses through its journey.

COVID-19

Please note that we are still shipping to more than 190 counties worldwide, however certain routes may experience delays due to the dynamic nature of the COVID-19 situation.

Import costs

For some countries, including but not limited to those in the USA, Canada, EU, UK, Switzerland, Norway, South Africa, Australia, New Zealand, Japan, and Mexico – import duties, customs charges and taxes (e.g. VAT) are included in the purchase price.

For any countries where these import costs are not included in the purchase price, a message will display in the checkout ‘local taxes, duties & handling fees excluded’. If any additional import costs are applicable, these must be paid by the customer to local customs on arrival of the order. These costs vary depending on the value and destination country of the order, we recommend contacting the local customs office or broker for specific information on the country. Any redelivery of parcels needs to be arranged and paid for by the customer.

Incorrect details

You must provide complete and accurate details at the time of placing your order. Please ensure you enter the correct delivery address and delivery instructions. If details are incorrect, Makarlu is not obliged to resend the order to the correct address at its own expense.

Larger orders and parcels over 20KG (44LBS)

We’ll ship parcels up to 20kg via Express Post and International Express. For example, 20kg for Makarlu Lotus equates to 12 pairs. We’ll also ship parcels over 20kg – contact us for a competitive rate.

 

Payments & Orders

 

By purchasing from Makarlu you are agreeing to our terms and conditions.

Payment

Makarlu accepts payment in multiple currencies. All prices quoted on the website are set to the default currency of your IP address / geolocation and will be updated based on the shipping address entered at checkout.

We reserve the right to vary the prices displayed on the website from time to time and without notice. Due to a number of factors pricing in a particular currency may not equate to pricing in another currency based on current currency exchange rates. 

Makarlu accepts payment in multiple currencies via the payment gateway Stripe. Stripe accepts:

  • All major debit and credit cards (inc. Visa, Mastercard and AMEX) from customers in every country
  • Wallet payment methods (inc. Apple Pay, Google Pay and more)

After you make payment for your order we will email you an invoice which confirms receipt of your order.

Security

We recognise that protection and safety of information relating to your credit card and payment details is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details.

We do not store your credit card details at any time.

Consent to marketing material

By making a purchase in our online store you consent to receive further electronic communications from us in relation to the Makarlu business, including information relating to products, promotions, special offers and any other commercial message. You may opt out at any time by simply clicking ‘unsubscribe’ within one of our mail-outs.

Processing of orders

We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. Orders are processed by 2pm AEST each business day, so please keep this in mind if the order is required urgently.

Cancellation of orders

Makarlu may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

Governing law

The laws of Queensland, Australia govern these purchase and shipping terms.

 

Returns & Warranty 

 

Shop with confidence

Hassle-free returns – if you decide your MAKARLU Lotus isn’t right for you, simply let us know within 15 days of receiving your order and you can return it for a 100% refund – we’ll even pay for the return shipping. We want you to have peace of mind when purchasing Lotus, though once you’ve had your hands (and feet, glutes, etc.) on it, we reckon there’s a good chance you won’t want to part!

Delivery damage – if you think your order has been damaged during transit, please notify us and provide photos within 48 hours of receiving the damaged package.

Incorrect item – if you receive a product that is not what you ordered, please notify us within 48 hours of delivery. 

Warranty – Makarlu products have a one-year guarantee against manufacturing defects. In the event of a manufacturing defect in this period, we will repair or replace the defective part at no additional cost to you. Makarlu does not accept returns on items damaged by general wear and tear. Makarlu reserves the right to determine a genuine fault or manufacturing defect in the product.

Returns process

Simply reply to your order confirmation email, or contact us (include your name and order number), this gets the ball rolling on the process which involves us sending a return label for you to ship the product(s) back to us.

1. Please contact us to:

  • Advise that you wish to return the product
  • Provide relevant details

2. You will be provided with a reply paid return postage label so you can:

  • Pack the item/s (original packaging if possible) in a suitable postage satchel or carton
  • Print the returns label and securely attach it to the package
  • Post!

3. We will email you to let you know when we have received the product and;

  • A replacement will be sent to you via express post, or
  • A refund will be applied to the card where payment was taken (please note that your financial institution may take 3-5 working days to clear funds into your bank account) 

What happens to returned Lotus?

Used Lotus will be throughly cleaned and then put to good use in one of our affiliated Pilates studios, gyms, or health clinics.