Free express shipping and hassle-free returns.
From Australia to the world. Purchase with peace of mind thanks to easy, hassle-free returns.
MAKARLU welcomes orders from just about anywhere
We ship by Express Post in Australia, and to more than 190 countries by UPS Worldwide Express.
Free Express Shipping
We are pleased to offer free express shipping on orders which include MAKARLU Lotus, both in Australia and internationally! All other orders will be charged at a flat rate – enter your shipping address at checkout to update shipping fees.
Turnaround and Tracking
All orders are shipped from our facility in Brisbane (Australia) within 1 business day. Once your order is dispatched you will receive an email with tracking information for you to check the status of your delivery.
We are shipping as usual to more than 190 counties worldwide. However please note that certain routes may experience delays due to the dynamic nature of the COVID-19 situation.
Not for you? No worries!
If you decide your MAKARLU Lotus isn’t right for you, simply let us know within 15 days of receiving your order and you can return it for a 100% refund – we’ll even pay for the return shipping. We want you to have peace of mind when purchasing Lotus, though once you’ve had your hands (and feet, glutes, etc.) on it, we reckon there’s a good chance you won’t want to part!
Simply reply to your order confirmation email, or contact us (include your name and order number), this gets the ball rolling on the process which involves us sending a return label for you to ship the product(s) back to us.
Your Lotus should be shipped back to us in the original shipping box, which has been purpose-built for safe transport. Once your returned order has been received, your refund will be processed in full – please allow up to 14 days for the refund to be completed.
What happens to returned Lotus?
Used Lotus will be throughly cleaned and then put to good use in one of our affiliated Pilates studios, gyms, or health clinics.